Updated on 2024-02-20

Bhakti Media (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how Bhakti Media collects, uses, and discloses your personal information.

This Privacy Policy applies to our website, https://bhakti.media, and its associated subdomains (collectively, our “Service”) along with our Bhakti Media application. By accessing or using our Service, you indicate that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and in our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referenced, they are strictly defined as:

-Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you, such as your language preference or login information.
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Bhakti Films SAS, which is responsible for your information under this Privacy Policy.
-Platform: Bhakti Media’s internet website, web application, or digital public-facing application.
-Country: where Bhakti Media is located or the owners/founders of Bhakti Media are based, in this case, Colombia.
-Client: refers to the company, organization, or person who registers to use the Bhakti Media Service to manage relationships with their consumers or service users.
-Device: any internet-connected device, such as a phone, tablet, computer, or any other device that can be used to visit Bhakti Media and use the services.
-IP Address: every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
-Personnel: refers to those individuals who are employed by Bhakti Media or are under contract to perform a service on behalf of one of the parties.
-Personal Data: any information that directly, indirectly, or in connection with other information, including a personal identification number, allows the identification of a natural person.
-Service: refers to the service provided by Bhakti Media as described in the relative terms (if available) and on this platform.
-Third-Party: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you.
-Website: Bhakti Media’s site, which can be accessed via this URL: https://bhakti.media
-You: a person or entity registered with Bhakti Media to use the Services.

What Information Do We Collect?

We collect information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

-Name/Username
-Phone Numbers
-Emails
-Mail Addresses
-Job Titles
-Billing Addresses
-Debit/Credit Card Numbers
-Age
-Password

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

-To personalize your experience (your information helps us to better respond to your individual needs)
-To improve our platform (we continually strive to improve what our platform offers based on the information and feedback we receive from you)
-To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
-To process transactions
-To administer a contest, promotion, survey, or other site feature
-To send periodic emails

When Does Bhakti Media Use End User Data from Third Parties?

Bhakti Media will collect end-user data necessary to provide Bhakti Media services to our clients.

End-users may voluntarily provide us with information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from social media websites you have indicated. You can control the amount of information that social media websites make public by visiting these websites and changing your privacy settings.

When Does Bhakti Media Use Third-Party Client Information?

We receive information from third parties when you communicate with us. For example, when you provide us with your email address to express interest in becoming a Bhakti Media client, we receive information from a third party that provides fraud detection services to Bhakti Media. Occasionally, we also collect information that is made publicly available on social media websites. You can control the amount of information that social media websites make public by visiting these websites and changing your privacy settings.

Do We Share the Information We Collect with Third Parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our current and future affiliate companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and platform, storage and management of databases, email management, marketing storage, credit card processing, product and service order fulfillment, which you may purchase through the platform. We are likely to share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties, such as web analytics partners, app developers, and advertising networks. If your IP address is shared, it may be used to estimate general location and other technical information, such as connection speed, whether you have visited the platform from a shared location, and the type of device used to visit the platform. They may aggregate information about what advertisements you see on the platform and then provide audits, research, and reporting to us and our advertisers.

We may also disclose personal and non-personal information about you to the government, law enforcement officials, or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the public’s or any person’s safety, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with applicable law, court order, law enforcement request, or other legal process.

Where and When Do We Collect Information from Clients and End Users?

Bhakti Media will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this platform, you agree to receive our emails. You can opt-out of any of these email lists at any time by clicking on the unsubscribe link or other unsubscribe option included in the respective email. We only send emails to individuals who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to specific individuals who have opted to receive our communications. Email addresses submitted solely through the order processing page will be used solely for the purpose of sending you information and updates pertaining to your order. However, if you have provided the same email through another method, we may use it for any of the purposes set forth in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Retain Your Information?

We retain your information only for as long as we need it to provide you with Bhakti Media and fulfill the purposes described in this policy. This is also the case for anyone we share your information with and who carries out services on our behalf. When we no longer need to use your information and it is no longer necessary to retain it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that we cannot identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. However, we cannot guarantee the absolute security of the information you transmit to Bhakti Media or guarantee that your information on the service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Could My Information Be Transferred to Other Countries?

Bhakti Media is incorporated in Colombia. Information collected through our website, through direct interactions with you, or through our support services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have general data protection laws that regulate the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily agree to the cross-border transfer and hosting of such information.

Is Information Collected through the Bhakti Media Service Secure?

We take precautions to protect the security of your information. We have physical, electronic, and administrative procedures in place to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. Additionally, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, although we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-waivable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I Update or Correct My Information?

The rights you have to request updates or corrections to the information Bhakti Media collects depend on your relationship with Bhakti Media. Personnel may update or correct their information as detailed in our internal company employment policies.

Clients have the right to request restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the personally identifiable information we have relating to you. Such updates, corrections, changes, and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy before such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that there may be a copy of your information in a form that cannot be removed and that will be difficult or impossible to locate for us. Immediately upon receiving your request, all personally identifiable information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted as appropriate, as soon as and to the extent reasonably and technically possible.

If you are an end user and wish to update, delete, or receive any information we have about you, you can do so by contacting the organization you are a customer of.

Personal

If you are an employee or applicant of Bhakti Media, we collect the information you voluntarily provide to us. We use the collected information for human resources purposes to administer benefits to employees and select applicants.

You can contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have related to you. Such updates, corrections, changes, and deletions will not have any effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy before such update, correction, change, or deletion.

Business Sale

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Bhakti Media or any of its corporate affiliates (as defined herein), or the portion of Bhakti Media or any of its Corporate Affiliates to which the Service relates, or in the event we discontinue our business or file a petition or have a petition filed against us in bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Bhakti Media, whether by ownership or otherwise. Any information about you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

Governing Law

This Privacy Policy is governed by the laws of Colombia without regard to its conflict of law provisions. You agree to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under this Privacy Policy or in connection therewith, except for those individuals who may have rights to file claims under the Privacy Shield or the Swiss-US Framework.

The laws of Colombia, excluding its conflicts of laws, shall govern this Agreement and your use of the platform. Your use of the platform may also be subject to other local, state, national, or international laws.

By using Bhakti Media or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the website, direct interaction with us, or after posting changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will signify your acceptance of those changes.

Your consent

We have updated our Privacy Policy to provide you with full transparency about what is set out when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby agree to our Privacy Policy and accept its terms.

Links to other websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that Bhakti Media does not operate or control. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or verified for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those with a link on our platform, are subject to the rules and policies of that website. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Bhakti Media uses “cookies” to identify the areas of our website you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential for your use. However, without these cookies, certain features, such as videos, may not be available or you may be prompted to enter your login details each time you visit the platform, as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all. We never place personally identifiable information in cookies.

Blocking and disabling Cookies and similar technologies

Wherever you are, you can also configure your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to use all of its features and services fully. You should also be aware that you may also lose saved information (e.g., saved login details, site preferences) if you block cookies in your browser. Different browsers provide you with different controls. Disabling a cookie or a category of cookie does not remove the cookie from your browser; you will need to do so yourself from your browser, you should visit your browser’s help menu for more information.

Remarketing Services

We use remarketing services. What is remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads on the internet to people who have already visited your website. It allows your company to appear to be “following” people around the internet by serving ads on the websites and platforms they most frequently use.

Payment Details

Regarding any credit card or other payment processing details you have provided to us, we commit to storing this confidential information as securely as possible.

Children’s Privacy

We do not target anyone under 13 years of age. We do not knowingly collect personally identifiable information from anyone under 13 years of age. If you are a parent or guardian and know that your child has provided us with Personal Data, please contact us. If we become aware that we have collected personal data from anyone under 13 years of age without verification of parental consent, we take steps to remove that information from our servers.

Changes to Our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy to accurately reflect our Service and our policies. Unless required by law, we will notify you (for example, through our Service) before making changes to this Privacy Policy and give you the opportunity to review them before they take effect. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

Third-party Services

We may display, include, or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services (“Third-party Services”).
You acknowledge and agree that Bhakti Media will not be responsible for any Third-party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Bhakti Media does not assume and will not have any obligation or liability to you or any other person or entity for Third-party Services.
Third-party Services and links to them are provided solely for your convenience, and you access them and use them entirely at your own risk and subject to the terms and conditions of such third parties.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Ensure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is stored in accordance with its Privacy Policy.

Tracking Technologies

-Google Maps API

The Google Maps API is a robust tool that can be used to create a custom map, a search map, logging features, display live data synchronization with location, plan routes, or create a mashup, just to name a few.
The Google Maps API may collect information about you and your device for security reasons.
The Google Maps API collects information that is maintained in accordance with its Privacy Policy.

Information about the General Data Protection Regulation (GDPR)

We may collect and use information about you if you belong to the European Economic Area (EEA), and in this section of our Privacy Policy, we will explain exactly how and why this data is collected, and how we keep it protected against replication or misuse.

What is GDPR?

GDPR is a privacy and data protection law across the EU that regulates how companies protect the data of EU residents and enhances the control that EU residents have over their personal data.

GDPR is relevant to any company operating globally, not just companies based in the EU and EU residents. Our customers’ data is important regardless of where they are, so we have implemented GDPR controls as our standard of reference for all our operations worldwide.

What are Personal Data?

Any data related to an identifiable or identifiable individual. GDPR covers a broad spectrum of information that could be used alone or in combination with other pieces of information to identify a person. Personal data goes beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnic origin.

Data protection principles include requirements such as:

-Personal data collected must be processed fairly, lawfully, and transparently and should only be used in the way a person would reasonably expect.
-Personal data should only be collected for a specific purpose and should only be used for that purpose. Organizations must specify why they need personal data when collecting it.
-Personal data should not be kept longer than necessary to fulfill its purpose.
-People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and have their data updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies must protect the personal data of the people they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for non-compliance. Beyond these facts, it’s simply the right thing to do. At Bhakti Media, we firmly believe that the privacy of your data is very important, and we already have strong security and privacy practices that go beyond the requirements of this new regulation.

Individual Rights of the Data Subject: Access, Portability, and Data Deletion

We are committed to helping our customers comply with GDPR data subject rights requirements. Bhakti Media processes or stores all personal data in providers that comply with DPA and have been thoroughly examined. We store all conversations and personal data for a maximum of 6 years, unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for more than 60 days.

We are aware that if you work with EU customers, you must be able to provide them with the ability to access, update, retrieve, and delete personal data. We have been set up as self-service from the beginning and have always given you access to your data and your customers’ data. Our customer support team is here to answer any questions you may have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, as we have explained previously.

We are also obligated to communicate information about the rights California residents have under California law. You can exercise the following rights:

  • Right to know and access. You can submit a verifiable request for information regarding: (1) categories of Personal Information we collect, use, or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you.
  • Right to non-discrimination. We will not discriminate against you if you exercise your privacy rights.
  • Right to delete. You can submit a verifiable request to close your account, and we will delete the Personal Information about you that we have collected.
  • Request that a company that sells consumers’ personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.

We do not sell the personal information of our users.

For more information about these rights, please contact us.

Contact Us

Feel free to contact us if you have any questions.